If it looks like you’ve been charged twice, don’t worry — this is usually caused by your bank showing a temporary authorization or duplicate pending charge. In most cases, only one payment is actually processed.
Before contacting support, please check:
- Your bank or card statement to see if one charge is marked as pending or processing
- Your booking confirmations to confirm how many bookings were created
- Contact your bank to confirm a temporary authorization or duplicate pending charge
Banks sometimes place temporary holds that may appear as extra charges, but these normally disappear automatically within a few business days depending on your bank.
If both charges have fully processed or you are unsure, contact Exploresiargao support with your booking reference and payment details, and we’ll help review it.