If something goes seriously wrong with your booking, you may be eligible for a full or partial refund.
A major booking issue may include:
- The host cancels your booking before arrival or activity start
- The listing is significantly different from what was advertised
- The property, activity, or rental is unsafe or cannot be used
- Key parts of the booking are unavailable or not provided as described
If you experience a major booking issue:
- Contact your host first through Exploresiargao messaging if possible
- Report the issue to support as soon as possible
- Provide clear details and any relevant photos or evidence
Our team will review the situation and determine whether a full or partial refund applies based on the booking details and investigation.