On-Site property fee refunds
If your host charges any additional fees on-site (such as resort, cleaning, environmental or equipment fees), refunds for those charges are at the discretion of the Host. ExploreSiargao does not control, process or take any responsibility for these fees.
Security deposits
If a security deposit is collected on-site, the decision to refund it is also up to the Host. Please discuss and confirm refund terms directly with them. ExploreSiargao does not control, process or take any responsibility for these fees.
Host approved refunds
If you and your host mutually agree to a refund for any reason, please contact our support team as soon as possible so we can assist in processing the refund. We may not be able to assist once a booking has ended and funds are released to a host.
Service fee refunds
ExploreSiargao’s service fees are:
Fully refundable if you cancel during the bookings free cancellation period.
Partially refundable if your booking is affected by a verified issue covered under our policy.