Some refunds are handled directly by the host or depend on the type of charge involved.
This may include:
- On-site fees paid directly to the host (for example: extra services, add-ons, or local charges)
- Security deposits collected outside the platform
- Host-approved refunds for changes, special circumstances, or goodwill adjustments
Because these payments are managed by the host, refund timelines and methods may vary. We recommend contacting your host first through Exploresiargao messaging to discuss the refund.
If you need help or cannot reach an agreement, contact support and we will assist where possible.